Online Return Policy
14 days. In store credit only.
ALL returns are issued in store credit when returned via gift card or through email. Cash will not be refunded, nor will your card be refunded.
Signature Look Boutique uses USPS shipping. Shipping is a $5.95 flat rate charge unless your order is $75 or more before tax. FREE Shipping is only granted if your order is $75 or more before tax or if there is a special deal ran specifically for free shipping. If you place an order with us and choose in store pick up as your shipping option, but would like your package shipped, there will be a $5.95 charge that will need paid before the package will be shipped (unless it qualifies for free shipping). Please contact customer service to let us know, you would like your item(s) shipped.
Please know that we work hard to pull your order as soon as it’s placed and package all orders with care. Orders that are placed Saturday after 12:00 pm – Monday will not be shipped out until Tuesday. Any orders placed Tuesday-Friday after 3:00 pm will not be processed until that next business day. Most packages are shipped USPS Priority Mail which takes 2-3 days.
Credit card authorization must be received prior to processing an order. Please make sure your shipping address is entered correctly at checkout. Once your package is shipped from our place of business, we can not change shipping methods or expedite shipping for that matter. Any shipments that are sent to an incorrect address will get sent back to our store and we will contact you for an additional $5.95 shipping charge to ship the order again, this charge is for any package that was sent to an incorrect address even if it qualified for free shipping.
We are not responsible for lost, stolen or delayed packages. Please contact your local post office for help. Please make sure to double check that the address you provided is the address your package can be delivered to. We do inspect every item very carefully before it is packaged, we are not responsible for any damaged packages done by the shipping carrier.
Regular priced items within the 14-day period
New, unworn, unwashed items with original tags in original placement
- Items outside of return policy
- Items with stains, smoke scent, dog hair or worn items
- Items without the tag or receipt shown
- Gift Items
- Headbands and Hats
- Clearance/Sale Items
All items that are returned that meet the requirements must have tags attached with receipt shown, in same condition as sent, no dog hair, smoke smell or stains this includes make up and deodorant. Receipt must be sent back with your order. In store credit will be issued once items are inspected. This can take up to 2 business days after your package arrives at our store front.
We do not process online exchanges. If you are local, you may come in store within the 14-day period and exchange your item or return your item, if receipt is shown. If you have placed your order online and need to exchange, you are responsible for sending that item(s) back to our store please write ATT: RETURNS on the package and we ask that you place the order for the correct size you would like. Once the previous item is sent back and gone through our return process, we will issue you a code for that amount by email to use on your next purchase. Shipping is nonrefundable.
Items can be returned within the 14 days of delivery for a store credit only, to be used on future purchases. We are not responsible for lost in store credit codes sent via email. Items must be unwashed, unworn and tags MUST be attached in the original placement. All on sale/sale items are FINAL SALE, if these items are sent back, we will inform you and send the item back to you. Jewelry, hats, scarves, swimwear, handbags, gifting items, gift cards are Final Sale/Non-Exchangeable. Any damaged items must be reported to us within 2 days of receiving your package and photos must be sent by email. We are not responsible for items after they are washed. Please read label before washing/drying.
If you were sent incorrect items or sizes or are missing items from your order, please contact us right away!
How to Return:
Please go to https://signaturelookboutique.com/a/returns Follow the instructions to return your items. A return label will be sent to you once you have completed the return.
Signature Look Boutique
240 East Main Street
Ottawa, OH 45875